Privacy policy

We only ask for what an order actually needs:

• Your details — name, mobile number, email address and delivery address.
• Order details — the dishes you chose, any note for the kitchen, the time and the amount.
• Account details — your password is stored encrypted, never as plain text.
• Device details — browser type, approximate location and IP address, used to keep the account safe.

We never ask for your full card number, PIN or OTP. Nobody from our team will ever call you for those.

• Cooking and delivering the order you placed.
• Sending you the order status — confirmed, cooking, on the way, delivered.
• Printing your invoice and keeping the accounts that the tax rules require.
• Answering you when you call or message about an order.
• Making the menu better — which dishes people search for, which ones they send back.

We do not sell your information to anybody. Ever.

Card, bKash and Nagad payments go straight to the payment provider — the numbers never touch our server. All we keep is the transaction id, the amount and whether it succeeded, so that we can match it against your bill and refund you if something goes wrong.

Cash on delivery leaves no payment record with us at all beyond the amount collected.

We use a small number of cookies, and each one has a job:

• Login cookie — keeps you signed in so you do not type your password on every visit.
• Cart storage — remembers what you added, even if you close the tab.
• Preferences — the language you picked on pages like this one.

You can clear them any time from your browser settings. The site keeps working — you will just have to sign in and build your cart again.

Only the people who need it to get your food to you:

• Our kitchen and delivery team — they see your name, address and phone number, nothing else.
• The payment provider — to take the payment and to send a refund back.
• The SMS provider — to send you the order code and the OTP.
• Government authorities — only when the law formally requires it.

• Order and invoice records — kept as long as the tax rules require.
• Your account — until you ask us to delete it.
• OTP codes — deleted within minutes of being used.
• Delivery address — kept so your next order is faster; you can remove it from your account page.

At any time you can ask us to:

• Show you a copy of what we hold about you.
• Fix anything that is wrong.
• Delete your account and personal details, apart from the invoice records we are legally required to keep.
• Stop sending you offer messages — you keep getting order updates, those are part of the service.

Write to us and we will answer within seven working days.

Passwords are hashed, the whole site runs over HTTPS, and the dashboard is locked behind roles — a chef sees the kitchen screen, not your phone number. Even so, no system online is perfect. If you think something is wrong with your account, change your password and tell us straight away.

This site is meant for people aged 13 and over. If a child has given us their details, write to us and we will delete them.

When we change something here, the date at the top changes with it. Big changes get a notice on the site as well.