Terms of service
The house rules — ordering, delivery, prices and what we owe each other.
Nobody enjoys reading terms. We have kept these short and written them the way we would explain them across the counter. Order from us and these are the rules we both follow.
Accepting these terms
Browsing the menu, creating an account or placing an order means you accept what is written on this page. If a line here does not work for you, please do not place the order — call us instead and we will sort it out over the phone.
Your account
- Give a real name and a mobile number that works — the rider will call it.
- Your password is yours to protect. Anything ordered from your account is treated as ordered by you.
- One person, one account. Accounts made to abuse offers get closed.
- Tell us straight away if you think somebody else is using your account.
Placing an order
An order becomes ours to cook only when you see the confirmation on screen or in the SMS. Until then nothing is on the stove.
We may turn an order down when a dish has run out, the address is outside our delivery area, the phone number does not answer, or the order looks like a prank. If you have already paid, the money goes back in full.
Prices, VAT and charges
- Menu prices are in Bangladeshi Taka.
- VAT and service charge are shown separately on the bill before you pay — nothing is added afterwards.
- Delivery fee depends on the distance, and is waived above the amount shown at checkout.
- Prices can change without notice, but never after your order is confirmed.
Delivery, pickup and dine-in
The time shown at checkout is our honest estimate, not a promise — rain, traffic and a full kitchen all stretch it. We will call you if your order is running badly late.
Please be reachable on your phone. If the rider cannot find you after two calls and ten minutes of waiting, the order is treated as delivered and cannot be refunded.
Pickup orders are held hot for 30 minutes from the ready time.
Changing or cancelling
Call us the moment you change your mind. If the kitchen has not started, we cancel it free. Once cooking has started the food is already yours — see the refund policy for what happens then.
Allergies and food safety
One kitchen cooks everything, so nuts, dairy, egg, seafood and gluten are all around. We cannot promise any dish is completely free of a given ingredient.
If you have an allergy, write it in the order note and call us. Please eat the food within two hours, or refrigerate it.
Reviews and what you post
Write honestly — good or bad, we would rather know. We remove reviews only when they carry abuse, personal details of somebody else, or are clearly fake. Posting a review gives us permission to show it on the site.
Fair use
Please do not order under a false name, hammer the site with scripted requests, try to break into other accounts, or copy our photos and menu text for another business.
What we are responsible for
If we get something wrong, our responsibility is limited to the value of that order — we refund it, replace it, or both. We are not liable for things outside our hands: a strike, a flood, a power cut or a payment gateway going down.
Governing law
These terms follow the laws of Bangladesh, and any dispute belongs to the courts of Dhaka. But please talk to us first — almost everything gets settled over a phone call.